Tourism, catering and domestic services
Qualifications in tourism, catering and domestic services (vocational qualifications, further qualifications and specialist qualifications) give competence for tasks in tourism, accommodation and catering as well as in household and cleaning services.
Jobs in this field include
- various tourism centres and enterprises
- travel and tourism agencies
- hotels and other enterprises offering accommodation
- catering services and enterprises
- schools, care and nursing institutions
- domestic services and cleaning enterprises.
The field produces services and products for the customers for their everyday life, special occasions and leisure time in a customer-oriented manner. The services aim to improve the customers’ wellbeing, comfort and safety.
Those working in this field need good interaction, cooperation and customer service skills, flexibility and organisational abilities. Professionals in this field are sales and services oriented, and they have a positive and responsible attitude towards their work and customers. This international field requires good language skills and knowledge of other cultures.
The work is customer-oriented, versatile and variable, and it is possible to move from one task to another in the field. The field offers good opportunities for progressing to supervisory and international tasks and enterprising activities. Tasks in this field require adequate levels of physical fitness, and the legislation applicable to it imposes requirements on the state of health and dress code of those working in it.
The employment outlook in the field is good, and skilled labour is in demand. The demand for labour may vary in different areas and seasons.
Depending on the task and job, the work may be daytime or shift work.